- Right of return
When ordering at Trend Harbor, a cooling-off period of 15 calendar days after delivery is applicable, unless explicitly excluded by Trend Harbor. The Customer has the right to return the goods delivered on the following conditions:
(i) the goods must not be damaged. The original package must be available;
(ii) the goods must be in a state for re-selling by Trend Harbor;
(iii) after receipt of the returned goods by Trend Harbor, the order will be canceled. Any amount already paid by the Customer will be returned within 3-5 business days of cancellation to the account of the Customer from the original payment.
(iv) cancellation of orders must be made in writing to Trend Harbor.
Please keep in mind there is an additional restocking fee of 7 dollars for eligible returns.
The following goods are explicitly excluded from the right of return:
- Goods ordered for business projects;
- Custom made goods. Such specially ordered and/or customized goods cannot be returned
- Goods purchased during a sale or below retail value price.
Upon receiving your return we will initiate your refund and contact you once it has been processed.